Express Parcel Delivery Service - Next Day UK Parcel Delivery - Tuffnells Parcels Express Ltd. - The Big Green Parcel Machine

	Keeping the wheels of business turning
	In an ever-changing world, which, thanks to advances in technology and the growth of the wired economy, appears to be shrinking every day, it's reassuring to know that some things have not changed. If the 80's was marked by the arrival of 'just in time' and the 90's was all about 'niche markets', the new millennium has, it seems, brought everyone back to recognising the importance of good old-fashioned customer service and one-to-one relationships.

However, whatever business 'trends' may come and go (and come back again), for Tuffnells the last ten decades has seen no change in our basic philosophy. In fact, ever since Harold Tuffnell bought his first horse and cart back in 1914, we've always known who pays the bills - and that's the customer. So although Tuffnells is now a truly global operation, we still base our entire business on this simple truth. It means, when it comes to customer service, The Big Green Parcel Machine has also always been the Big Green Caring Machine - whether in the 1920's, 80's, 90's or the Twenty First century. Over the past five years, Tuffnells has invested millions of pounds in people, CRM, communication and technology. Recently, we have invested hundreds of thousands of pounds in state-of-the-art scanning, web-enabled proof of delivery and 'track and trace' bar coding equipment. This ensures that our customers have access to the latest technologies and means they have total integration with their parcel-carrying partner. Most businesses make something, whether it's an industrial company manufacturing widgets or a service company making a promise to deliver. Either way, at some stage you will need to use the services of a parcel carrier.