Attracted by better service
Nobia is Europe's leading kitchen specialist. The operation consists of developing, manufacturing and selling kitchens. Our aim is to inspire people to realise their kitchen dreams.Read more
Nobia is Europe's leading kitchen specialist. The operation consists of developing, manufacturing and selling kitchens. Our aim is to inspire people to realise their kitchen dreams. We develop functional and attractive kitchen solutions based on our insights into modern-day consumers and solid expertise of kitchens. Our kitchens are sold under own brands and under private label.
Nobia UK is made up of; Magnet Kitchens, Interior Solutions, Gower Furniture, Rixonway Kitchens and Commodore. With six sites based in Co. Durham, West Yorkshire and Essex, Nobia UK manufactures and distributes kitchens for the retail, trade and B2B market. Nobia UK delivers to a combination of the end consumer, trade branch networks and private developers' sites across the UK using a combination of own fleet and 3PL operations.
Why Nobia UK choose Tuffnells?
Following the 'sharp exit' from the market place of Nobia's previous overnight parcels provider, Nobia needed to find a new company who had the scale and scope of operation needed to cope with circa 30,000 consignments per annum and successfully keep everything working smoothly. Tuffnells has 'local service at a national scale' and the systems in place to really 'hit the ground running'.
The majority of Nobia's deliveries are replacement parts or additional items direct to homes when their installers are fitting a kitchen.
What challenges did we face?
The chief challenge was to be able to maintain Nobia's reputation for quality and responsiveness whilst learning what makes them tick as a company, and really getting to grips with their needs as a business. This can usually be a gradual process, but the nature of the appointment meant local teams had to really pull out all the stops to make sure Nobia's transition to using Tuffnells was seamless – with no dip in service levels.
Have Tuffnells delivered?
Even after such a steep learning curve, it was important to introduce a regular monthly review programme to identify areas where continual improvement will be possible. These have proved invaluable in shaping a service which successfully balances service and price, alongside unique benefits which Nobia has identified – such as the availability of local contacts nationwide, which they much prefer over one centralised call centre.