We carefully monitor any enquiries raised here, but if you have any urgent requests, we would be happy to discuss them with you. You can reach the Credit Admin Team by calling 0114 2564848 or sending an email to Credit.Control@tuffnells.co.uk. Please note this department is available from 8am - 6pm, Monday to Friday.
If we lose or damage your parcel, your claim must be logged in writing with Central.Claims@tuffnells.co.uk within 7 days for damage or part loss, or within 42 days for a total loss.
If a parcel is signed for as damaged, please notify your local depot within 7 days of despatch.
When your claim has been registered, you'll receive a 'Customer Claim Request Form (CL2)' to fill in.
To help us investigate and resolve your claim as quickly as possible, please make sure you complete the form thoroughly and give us all the details and attachments requested.
When we've finished our investigations, if you're due compensation it will be paid under Tuffnells Parcels Express Limited terms and conditions of carriage.