Contact Tuffnells
Customers get the quickest answer from the support chat in their account. For anything else, send us a message and we'll reply by email.
Ways to reach us
Pick the one that matches your question and it takes you straight there.
Support chat
In your account and in the Tuffnells for Business app. The assistant knows your consignments, answers straight away and passes anything it can't settle to a person in the same conversation.
Open support chatTrack a consignment
Enter your tracking number to see every scan, from collection to delivery.
TrackHelp centre
Answers on pricing, what you can send, collections, cancellations, cover and claims.
Visit the help centreClaims
Open the consignment in your account, choose Claim and add photos of the damage, the packaging and the label.
Your consignmentsShip with Tuffnells
Get an instant price for a one-off delivery, or apply for an account for contracted rates.
Apply for an accountDriver jobs
Want to collect and deliver in your own area? Read how it works and apply.
Drive with Tuffnells
Looking for a depot
There are no depots to find or drop off at. We collect from your door anywhere we deliver: mainland Great Britain, plus the Highlands, Scottish islands, Northern Ireland, Isle of Man, Isles of Scilly and Isle of Wight with a regional surcharge.
Company details
Tuffnells is a trading name of TF Trading Limited.
Queries about the previous company
Tuffnells Parcels Express Ltd has been in administration since June 2023. Queries about it, its consignments, invoices or employment go to its administrators, not to us. TF Trading Limited is a separate company. More about the change of ownership.
- Company
- TF Trading Limited, trading as Tuffnells
- Registered in
- England and Wales
- Company number
- 17530150
- Registered office
- 71-75 Shelton StreetCovent GardenLondonWC2H 9JQ
This is our registered office, not a depot or collection point, so please don't visit or send parcels here.
Common questions
Send us a message with the form on this page. Choose what it's about, tell us what you need and we'll reply by email. If you have an account, you can also use the support chat in your account. To follow a consignment, use tracking.
Use Get a price. Enter the collection and delivery postcodes and each item's size and weight, and you see every service priced before you pay. You can book as a guest and pay by card.
Apply for an account. Tuffnells accounts are earned, not opened. We review every application by area, freight and volume, and come back with a rate card. Contracted rates can be up to 80% lower than the ad hoc prices on the site.
No. There are no depots to drop off at. We collect from your door anywhere we deliver: mainland Great Britain, plus the Highlands, Scottish islands, Northern Ireland, Isle of Man, Isles of Scilly and Isle of Wight with a regional surcharge.
Open the consignment in your account, choose Claim and add photos of the damage, the packaging and the label. Booked as a guest? Send us a message from this page, choose Shipping enquiry and include your tracking number.
The administrators of Tuffnells Parcels Express Ltd, which has been in administration since June 2023. Tuffnells today is run by a separate company, so we can't answer for it.
More answers in the help centre.
Ready to send something?
Priced before you book, collected from your door. Sending regularly? Apply for an account for contracted rates.