Help centre.

Single items up to 150kg and up to 6.5m long (the other two sides up to 3m), including furniture, flat-packs, machinery parts, rolls, tubes and boxed stock. Pack items so they can be handled safely and label every piece.

Dangerous goods, liquids in unsealed containers, live animals, cash and anything prohibited by UK law. Dangerous goods include fuel and other flammable liquids, so drain engines and gearboxes of fuel and oil first, and e-bike batteries, so send an e-bike without its battery. Single items over 150kg or longer than 6.5m are outside our limits too.

For each item we work out the volumetric weight (length x width x height in cm, divided by 5000) and compare it with the actual weight. We use whichever is greater. Each consignment is then priced on its own, on that chargeable weight, its size and its journey. Fuel and the handling of heavy or bulky items are included. One consignment can be up to 1,000kg and 15 cubic metres. Some areas, such as the Highlands, the islands and Cornwall, add a regional surcharge for each end of the journey. Prices exclude VAT, which is added at payment. When we collect matters too: collection later today costs more, and collection on your area day, when we're already collecting near you, costs less. Every line is shown before you pay.

Mainland England, Scotland and Wales on both our services, Next working day and Economy. The Scottish Highlands and islands, Northern Ireland, the Isle of Man, the Isles of Scilly and the Isle of Wight are served on both too, with a regional surcharge for each end and extra days in transit. Cornwall and north-east Scotland get the usual delivery times, with a small regional surcharge. We don't deliver to the Channel Islands.

You choose when we collect, and delivery is counted from collection: later today between 1pm and 6pm (book before 12 noon on a weekday, mainland Great Britain outside the remote zones, at extra cost), on your area day when we're already collecting in your postcode district (for less), the next working day, or any weekday in the next 30 days. Day collections run between 9am and 5pm. If you send often, set up regular collections on your business account.

From the day we collect. Next working day arrives by 6pm the working day after collection, and Economy 2 to 3 working days after collection. Deliveries to or from a remote zone take longer. Every quote shows the estimated delivery date before you book.

Yes. Cancel from your booking confirmation page or your account up to midnight before the collection day and the full amount is refunded to your card automatically. Collections booked for later today can't be cancelled online, so message us in the support chat in your account instead.

If an item turns out bigger or heavier than declared, the consignment is re-rated at the actual size and weight. Measure each side at its widest point and weigh the packed item to get it right first time.

Use the tracking number from your confirmation on the Track page. Anyone you share it with can follow it too.

Every consignment includes standard cover against loss or damage. If the goods are worth more, declare their value when you book: enhanced cover shows as its own line in your price.

Open the consignment in your account and choose Claim. Tell us what happened and add photos of the damage, the packaging and the label. You'll see every update on the claim in your account.

The driver records why the delivery couldn't be made, and the recipient gets a text and email with a one-tap link to choose a new delivery day from the next ten working days. The first redelivery is free. A redelivery charge applies from the second failed attempt. You can also reschedule from your account.

An optional add-on for sofas, machinery and anything one person can't lift safely: two crew carry the goods into the room your recipient chooses rather than to the door or kerb. Choose it on the booking page and it's priced into every service.

Yes. From any consignment in your account choose Book a return. We collect from your customer and deliver back to you, with the same services and tracking. Returns are priced the same way as outbound consignments.

Every booking is paid by card unless your business is verified and on credit terms. Verify your business from Account > Settings with your Companies House or VAT number. Once verified you can choose Book on account at checkout: the consignment is booked at once and added to your weekly invoice, payable within your terms by card from Account > Billing. Your remaining credit is shown when you book.