Delete your account

Deleting is self-serve and happens straight away. Nobody needs to approve it. You can start it from either app or from this page.

In the Tuffnells for Partners app (driver partners):

1. Open the app and sign in.
2. Go to the Me tab and scroll to Account.
3. Tap Delete account, type DELETE to confirm, then tap Delete my account.

In the Tuffnells for Business app:

1. Open the app and sign in.
2. Go to the More tab, open Settings and tap Delete account.
3. Type DELETE to confirm, then tap Delete my account.

On this page, if you no longer have the app:

1. Sign in below with the email and password you use in the app.
2. Type DELETE in the box to confirm.
3. Select Delete my account. You're signed out and your login stops working immediately.

• Your login (email address and password) and your account profile.
• Your membership of every business account and driver partner profile, so you lose access to them.
• Your location history from the Tuffnells for Partners app.
• Any account-opening details saved under your email address.
• If you are the only login for a driver partner profile: that profile's name, photo, headline and vehicle shown to customers, its location history and its compliance documents (such as licence and insurance). The partner is taken off the road.

Some records belong to the businesses you sent for or delivered to, or are required by law. These are kept, but are no longer linked to your login:

• Consignments, invoices and payment records, including proof of delivery photos, signatures and scan history, are kept for six years after the end of the financial year they relate to, as UK tax law requires, and are then deleted.
• Claims and support conversations stay with the business account they were raised on, so the business can still see what was agreed.
• A business account itself is not deleted when one team member leaves. Other team members keep access to it.

Deletion can't be undone. If you want to use Tuffnells again later, you'll need to open a new account.

This page covers accounts for the Tuffnells for Partners and Tuffnells for Business apps and the Tuffnells website, all published by Tuffnells. One login works across all three, so deleting it removes your access everywhere. Read our privacy policy for the full picture of how we handle data.