Dear customer

I would like to update you on the steps we are taking to help minimise the spread of COVID-19 while we maintain the crucial nation-wide logistics service we provide for our customers.

Due to the Covid-19 pandemic, we are taking every precaution to reduce the spread of the virus.

This will affect our International Service.

All services to the Republic of Ireland are currently unaffected.

Parcel shipments 

We currently have no parcel services to Austria/Czech Republic/Italy and the following areas in France, Bas-Rhin (67), Cote-d’Or (21), Doubs (25), Jura (39), Haute-Marne (52), Haut-Rhin (68), Haute-Saone (70), Meuse (55), Moselle (57), Saone-et-Loire (71) & Territoire de Belfort (90).

Packages only fitting into the below criteria are classed as parcels

Up to 50kg per item actual or volumetric

Up to 270cm long  with a maximum girth of 330cm = calculation L + (Hx2) + (Dx2)

Freight shipments 

We currently have no freight services to Italy. Borders around Europe are being closed to all but commercial vehicles currently however, there are delays in departures from UK and long waiting times at borders. Therefore, we are experiencing delays but we are still shipping. France are currently only accepting business shipments with written confirmation that the business will be open. All other European destinations require written confirmation the consignee will be available to accept delivery. All failed deliveries will incur additional fees, for delivery reattempts and storage.

Transit times are likely to be impacted and may be extended to all destinations at any time.

Other Non-European countries with affected deliveries include: USA, Canada, Caribbean, China, Vietnam, Hong Kong, Mongolia, Indonesia, India, Argentina, South Korea.

All import services are currently suspended from all destinations.

We will continue to keep you updated on any changes to our services.

Allan Blakeley
Operations Director, Tuffnells