COVID-19 updates for customers

Local lockdown

Due to the local lockdown announced in Caerphilly County by the Welsh Government, there will be some disruption to our deliveries and collections services in the area. Towns affected are: Caerphilly, Blackwood, Ystrad Mynach, Newbridge and Risca. It is anticipated the lockdown will last into October, but we will continue to monitor and update as the situation changes.

Temporary Surcharge for Europe and Rest of World (Excluding Ireland)

Due to the COVID-19 outbreak, our European and Worldwide delivery service providers have been forced to implement surcharges for European and Worldwide delivery services. Unfortunately, Tuffnells must therefore introduce a temporary surcharge to all European and Worldwide deliveries.

To continue providing our customers with the best possible European and Worldwide services, we are implementing a surcharge on all non UK deliveries, excluding Ireland, from Monday 6th April 2020 until further notice.

The current disruption in the global logistics industry has increased our cost to serve. This temporary surcharge will allow us to continue to provide you with an effective European and Worldwide delivery solution.

Surcharge amount (GBP per kilo) for Europe and the Rest of World (excluding Ireland)

A surcharge of 30p per kilo will be added to the delivery cost, with a minimum charge of £1.00 per consignment.

Our priority is to continue to supply our customers with a comprehensive delivery solution for all requirements, and this temporary surcharge allows us to do that.

Saturday deliveries

From 4th April we suspended Saturday deliveries. This is under continuous review.

Issues with delivery and storage

Following the outbreak of Covid-19 (Coronavirus) we are continuing to work exceptionally hard to maintain service as normal for everyone. However, due to business closures across our customer network we are experiencing some difficulties in delivering goods. 

Please be aware that a storage charge may be applied to you if, due to a business closure, we cannot deliver or return your goods and they remain in the Tuffnells network. Thank you for your understanding.

Steps taken to minimise the spread of COVID-19

Here are the steps we’re taking to help minimise the spread of COVID-19 while we maintain the crucial nation-wide logistics service we provide for our customers.

Due to the Covid-19 pandemic, we are taking every precaution to reduce the spread of the virus.

International Service

All services to the Republic of Ireland are currently unaffected.

We currently have no services to Turkey/India/South Africa/Africa/Cape Verde/Philippines/Andorra.

Parcel shipments 

- Packages only fitting into the below criteria are classed as parcels

- Up to 50kg per item actual or volumetric

- Up to 270cm long  with a maximum girth of 330cm = calculation L + (Hx2) + (Dx2)

Freight shipments 

Borders around Europe are carrying out enhanced checks so there may be some delays in departures from UK and long waiting times at borders. Therefore, we are experiencing delays but we are still shipping. All European destinations will require a contact name and telephone number. All failed deliveries will incur additional fees, for delivery reattempts and storage.

Transit times are likely to be impacted and may be extended to all destinations at any time.

Other Non-European countries with possible delayed transit times include: USA, Canada, Caribbean, China, Vietnam, Hong Kong, Mongolia, Indonesia, Argentina, South Korea.

We will continue to keep you updated on any changes to our services.